LafargeHolcim

  • Fleet Dispatch Lead

    # of Openings
    1
    Requisition ID
    2018-4416
    Position Type
    Salaried Full-Time
    Category
    Transportation
    Product Line
    Cement
    Job Locations
    US-ND-Valley City
    Company
    Holcim (US) Inc.
  • Overview

    PURPOSE

    Oversees all dispatching operations in order to ensuring customer satisfaction, minimize costs and promote safety.   Manages the day-to-day activities within dispatch center within the framework of established policies and procedures. Responsible for the staffing level of the department and recommends and implements solutions for greater customer satisfaction.  Provides leadership to handle complex customer situations and escalation concerns and determines resolution related to the order placement and scheduling processes.  Facilitates timely and accurate communication between customers, terminals and drivers.

    Responsibilities

    KEY RESPONSIBILITIES

    • Oversees dispatch operations
    • Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
    • Prioritize work and manage time effectively to ensure customer needs, staff training and administrative duties are fulfilled.
    • Understand current and future needs of the business and customers and provide direction to Dispatch department in order to meet those needs
    • Provide excellent customer service to internal and external customers, exceeding expectations.
    • Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.
    • Drive productivity, motivation and morale within the Dispatch department
    • Ensure that safety, compliance and environmental requirements are followed within the department
    • Other duties as assigned.

    RELATIONSHIPS WITH OTHER JOBS

    • Reports to the Operations Manager
    • Works with terminal group
    • Works with maintenance section
    • Works closely with driver group

    Qualifications

    KNOWLEDGE, SKILLS & ABILITIES

    Required Education/ Work Experience:  Bachelor's/Undergraduate Degree with 3 years’ experience or High School Diploma / GED and 5 years’ experience.

    Additional Education Preferred: Bachelor's/Undergraduate Degree

    Field of Study Preferred:  Business or Operations Management

    Required Computer and Software Skills: Proficient with Google mail and drive and Microsoft Suite.  

    Travel Requirements:  25%

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