LafargeHolcim

  • Fleet Dispatch

    # of Openings
    1
    Requisition ID
    2018-4417
    Position Type
    Salaried Full-Time
    Category
    Transportation
    Product Line
    Cement
    Job Locations
    US-ND-Valley City
    Company
    Holcim (US) Inc.
  • Overview

    PURPOSE

    The Dispatcher I schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs and promote safety.

    Responsibilities

    KEY RESPONSIBILITIES

    • Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
    • Act as customer contact for delivery inquiries and coordinate the sales order delivery process.
    • Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices.
    • Ensure customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities.
    • Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
    • Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day.
    • Review next day orders to ensure are correctly mapped, have accurate travel times, address and delivery instructions.
    • May direct the work of less senior Dispatchers
    • Other duties as assigned.

    RELATIONSHIPS WITH OTHER JOBS

    • Reports to Dispatch Lead
    • Works with Drivers
    • Works with Customers

    Qualifications

    KNOWLEDGE, SKILLS & ABILITIES

    Required Education:  High School diploma/GED

    Additional Education Preferred: Associates/Technical Degree

    Field of Study Preferred:  Business or Operations Management

    Required Work Experience:   Minimum 3 years of related industry experience.

    Required Computer and Software Skills: Proficient with Google mail and drive and Microsoft Suite.  

    Travel Requirements:  25%

     

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.