LafargeHolcim

  • Senior Customer Excellence Systems Analyst

    # of Openings
    1
    Requisition ID
    2018-4617
    Position Type
    Salaried Full-Time
    Category
    Customer Service
    Product Line
    Corporate
    Job Locations
    US-IL-Chicago
    Company
    Holcim (US) Inc.
  • Overview

    PURPOSE

    This position is a key member of the Growth and Performance team and will help support the Salesforce processes. This person will be responsible for development, implementation, and support of our existing Salesforce tool.

    Responsibilities

    KEY RESPONSIBILITIES

    • Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
    • Work collaboratively with Key Business Users, IT, and other stakeholders to establish best practices and system change options to ensure functionality meets business needs.
    • Work directly with users to take an idea and turn it into a workable solution. Document these as concise requirements.
    • Analyze impact of changes on our existing implementation for review with Development Leads to ensure compatibility with existing functionality.
    • Develop new functionality (custom objects, workflow rules, VisualForce pages, etc.) leveraging all the standard Force.com platform features.
    • Test new functionality (unit test or other administrative and development work).
    • Participate in clean-up activities with team.
    • Troubleshoot and provide end-user support.
    • Create, maintain and update Reports & Dashboards based on user requirements.
    • Work to establish terms of Change Management, Bug/Enhancement Tracking, Sandbox use and deployments that match the agility of changes required by the business.
    • Concisely document Salesforce related processes and make suggestions on best practices.
    • Make suggestions to replace existing complexity with updated SalesForce features such as Process Builder, approval process, quoting, and forecasting.
    • Execute on configuration changes driven by the business and ensure all changes are reviewed by stakeholders, deployed and approved via the Change Management process.
    • Test new functionality and coordinate user acceptance testing efforts.
    • Manage Data Integration.
    • Develop training materials and conduct training workshops for business users.

     

    RELATIONSHIPS WITH OTHER JOBS

    • Work closely with Key Business Users, IT, and other stakeholders

    Qualifications

    KNOWLEDGE, SKILLS & ABILITIES

    Required Education:  Bachelor or Undergraduate Degree

    Additional Education Preferred:  Master or Graduate Degree

    Field of Study Preferred:  IT, Business, Marketing, Finance

    Required Work Experience:  5 years hands-on experience in developing and deploying Salesforce solutions; sales and marketing experience would be beneficial

    Required Training/Certifications:  SalesForce, Sales Cloud, and Service Cloud; combination of ADM 201, ADM 301 and DEV 401 Certification preferred

    Required Computer and Software Skills:  Microsoft Office

    Travel Requirements:  up to 25%

    Additional Requirements:

    • Self-starter to proactively review and improve functionality of SalesForce applications
    • Strong technical skills
    • Excellent written and verbal communication skills
    • Effective problem solving skills
    • Project Management skills
    • Strong Analytical skills to respond to requested changes and identify customizations
    • Ability to manage conflicting priorities and meet deadlines
    • Ability to develop training materials and conduct training for business users
    • Knowledge of ACM and Cement business a plus

    Options

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