LafargeHolcim

  • Quality Control Manager

    # of Openings
    1
    Requisition ID
    2018-5037
    Position Type
    Salaried Full-Time
    Category
    Quality Control
    Product Line
    Aggregates
    Job Locations
    US-NY-Amherst
    Company
    Aggregate Industries Management, Inc.
  • Overview

    PURPOSE
    Responsible for overseeing the coordination of Total Quality Management System for assigned product line(s). Manages the quality control efforts to ensure products and services conform to company quality standards.

    Responsibilities

    KEY RESPONSIBILITIES

    • Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
    • Provides excellent customer service to client group by addressing business issues, questions or concerns in a timely manner.
    • Exceeds customers’ expectations of services.
    • Delivers quality practices to the organization which support company business strategy.
    • Ensures quality through evaluation of the production processes, material inputs and outputs.
    • Partners with production to ensure that the highest quality product is being delivered.
    • Sets goals and targets for quality measures.
    • Drives productivity, motivation and morale within the department.
    • Prevents and resolves problems involving individuals which arise out of or affect work situations.
    • Motivates employees to highest potential and builds effective teams.
    • Promotes positive and cooperative attitudes to ensure company and customer satisfaction.
    • Communicates and promotes safety, compliance and environmental requirements in alignment with company standards.
    • Leads Quality team in the design, development and implementation of the quality system for assigned product line(s).
    • Coordinates management reviews and quality system audits.
    • Coordinates quality initiatives for assigned area and ensures consistency/alignment.
    • Trains and communicates system process and procedures to Quality staff.
    • Ensures that quality system and standards meet or exceed internal and external customer needs and expectations.
    • Monitor the staffing and adherence to the approved quality control plan for all project phases.
    • Oversees quality processes and champions continuous improvement. Monitors quality control measures and results.
    • Responsible for process analysis to identify factors that impact the quality of products. Coordinates performance improvement and corrective action plans with Quality staff.
    • Interfaces with vendors and suppliers to resolve product quality issues of finished products as well as incoming material.
    • Works with suppliers to ensure their products meet quality specifications.
    • Establishes strategic customer links to receive quality related feedback and to conduct any root cause analysis of products with perceived lower quality.
    • Develops staffing plans for direct reports and establishes work plans/schedules for projects.
    • Prioritizes staff workloads in order to meet objectives and appropriately serve the business.
    • Provides work direction and mentoring to direct reports.
    • Responsible for employee management including recruitment, supervision, disciplinary actions/terminations and performance appraisals/objectives.
    • Partners with Human Resources on employee development and succession planning initiatives.
    • Motivates/encourages teamwork among the workforce and maintain high employee morale and positive attitudes to achieve high level customer satisfaction.
    • Leads/participates in projects with cross-functional teams to address business opportunities and focus on cost reduction, new machine installation/development, improvement of operational efficiency (e.g., creation reporting tools and the subsequent research/analysis), housekeeping, safety and quality initiatives.

    Qualifications

    KNOWLEDGE, SKILLS & ABILITIES
    Required Education: Bachelor’s/Undergraduate Degree or equivalent
    Additional Education Preferred: Master's/Graduate Degree
    Field of Study Preferred: Quality Engineering or other related discipline
    Required Work Experience: Minimum of 8 years of Quality Assurance/Control experience.
    Required Training/Certifications: Certified Reliability Engineer (CRE), Certified Quality Engineer (CQE), or Certified Quality Manager (CQM) certification preferred.
    Required Computer and Software Skills: Advanced computer skills using Microsoft Office applications.
    Travel Requirements: Ability to travel to company locations.
    Additional Requirements:

    • Preferred work experience of a statistical, engineering, or technical background.
    • Must have a thorough working knowledge of ISO, and commercial standards.
    • Demonstrated knowledge/experience with local, state and federal employment laws and other government compliance regulations.
    • Ability to be responsive and persuasive at all levels of the organization.
    • Effective communication and analytical skills.
    • Strong organizational skills and ability to manage multiple projects/priorities.
    • Strong customer focus and sense of urgency to business needs.
    • Must be familiar with a wide range of reliability, environmental, and qualification programs.
    • Ability to monitor effectiveness of vendor quality programs as well as development reports and implement corrective action programs on an as needed basis.
    • Proven ability to team lead, and meet business and financial goals.

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