LafargeHolcim - HQ

  • Dispatcher

    # of Openings
    1
    Requisition ID
    2018-5261
    Position Type
    Salaried Full-Time
    Category
    Other
    Product Line
    Cement
    Job Locations
    US-ND-Fargo
    Company
    Holcim (US) Inc.
  • Overview

    PURPOSE

    The Dispatcher schedules and dispatches orders and provides excellent customer service to ensure customer satisfaction, minimize costs and promote company sales.  The incumbent facilitates accurate and timely communication between the plant, field, customers and drivers.

    Responsibilities

    KEY RESPONSIBILITIES

    • Act as customer contact for delivery inquiries and coordinate the sales order delivery process. 
    • Manage incoming internal and external customer phone calls, exercising judgment within specification of standard practices. 
    • Ensure customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities. 
    • Inform customer of warnings concerning product hazards, load limits, vehicle weights and limitations. 
    • Schedule workforce (drivers) on a daily basis with the intention of maximizing service and minimizing costs; manage drivers and monitor efficiencies throughout day. 
    • Review next day orders to ensure are correctly mapped, have accurate travel times, address and delivery instructions.
    • Other duties as assigned.

    RELATIONSHIPS WITH OTHER JOBS

    This position responds to the needs of the customers in direct relation to getting product from one location to another.  Direction is given to this position by the Site Manager based on orders.  This position interacts with both customers, external hired trucks and internal employee operated trucks.

    Qualifications

    KNOWLEDGE, SKILLS & ABILITIES

    Required Education:  High School diploma/GED      

    Required Work Experience:  3-5 years

    Travel Requirements:  Minimal

    Additional Requirements: Previous dispatching experience is preferred

    Computer and Software Skills:   Basic experience using computers.   Experience using dispatch and trucking software preferred.

    Other: 

    • Excellent oral (telephone) communication skills.
    • Bilingual communications skills are a plus.
    • Ability to professionally interact with internal and external customers.
    • Detail oriented with the ability to handle multiple tasks at one time.
    • Able to prioritize work; strong organization skills.
    • Ability to keep calm in stressful situation  
    • CDL Class A preferred

    #CB2

     

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