LafargeHolcim - HQ

  • Order Management Coordinator

    # of Openings
    Requisition ID
    Position Type
    Salaried Full-Time
    Product Line
    Job Locations
    Holcim (US) Inc.
  • Overview


    Effectively and efficiently manage order management of trucking operations and the movement of cement by truck (bulk, flatbed & LTL) inbound, intra-company, and outbound to the end customers.   Ensure product is delivered on time, at the lowest cost possible and free of exceptions.



    • Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
    • Support the OH&S mission with the order desk team, carriers and customers across the regional area to influence the daily actions and behaviours of all
    • Ensure that the LafargeHolcim 5 rules of safety become a standard for the Order Management Coordinators (OMC’s)
    • Committed to safety in their daily activities
    • Encourages safety daily with customers and carriers
    • Facilitates the order process through order taking, entry, load scheduling, tendering, acceptance notification, and delivery confirmation
    • Works to resolve customer issues with the local team to ensure customer expectations are met
    • Responsible for the management of exceptions by contacting the carrier, customer and/or market manager to ensure no disruption in service
    • Ensures communication of key business information to team and to OMC Lead on a regular basis
    • Provide feedback to OMC Lead on continuous process improvement ideas and potential savings opportunities
    • Works with the regional sales team to improve communication and service leading to increased sales and improved service
    • Ensure that tools and processes are used and managed daily by full team
    • Work with the OMC Lead and Regional Transportation Coordinators to utilize the most effective utilization of carriers with in their region
    • Work to meet the expectations of the Order Desk Manager and broader logistics organization
    • Communicate effectively with ship locations
    • Become thoroughly familiar with all customers and carriers in their market place
    • Responsible for oversight of expedite and exception management
    • Coordinates continuous communication between sales, terminal operations, carriers, and corporate logistics for region
    • Coordinates the expediting of cement in the event of a failure either by the existing carrier or a new carrier
    • Proactive carrier capacity management
    • Ability to perform cost analysis to ensure optimal source is utilized


    • This role will have relationships across a large scope of our company and external company.
    • The role will interact with customers and sales staff daily to ensure that customers and terminals are supplied as ordered.
    • Interact with the OMC
    • Lead and manage performance of carriers and enable constant customer supply.



    Required Education:  High School diploma/GED

    Additional Education Preferred:  Bachelor's/Undergraduate Degree

    Field of Study Preferred:  Logistics/Supply Chain/Customer Service

    Required Work Experience:   1-3 years of logistics / customer service experience

    Travel Requirements:  <5%


    Required Computer / Software / Skills:

    • Strong knowledge of Microsoft Office programs.
    • ERP (SAP in particular) experience preferred.
    • Familiarity with Transportation Management Systems is a PLUS.
    • Cement industry experience preferred.   


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