LafargeHolcim - HQ

  • Dispatcher I

    # of Openings
    1
    Requisition ID
    2019-5962
    Position Type
    Salaried Full-Time
    Category
    Supply Chain
    Product Line
    Ready Mix
    Job Locations
    US-VA-Chantilly
    Company
    Aggregate Industries Management, Inc.
  • Overview

    PURPOSE

    Receives, processes, and schedules orders for ready mix concrete and other products.  Also assists with dispatching functions such as fielding calls from customers regarding delivery ETA and contacting customers to communicate any delays.

    Responsibilities

    KEY RESPONSIBILITIES

    • Professionally answer a high volume of customer calls, gathers information such as Company name, Project Name, Location, Address, Nearest Major Street or Intersection, Job Site Contact Name and Mobile Phone Number, and Precise Quantity Required, and enters it into a computerized system.
    • Negotiate order times with customers who are placing or changing orders with the goal of building an even schedule and ensure that there is a marriage between the orders in the system and the resources available to make the deliveries. Communicate with upper management or operations in order to see if additional resources are available on an as needed basis.
    • Process credit card payments from customers.
    • Make outgoing calls to customers in order to confirm next day deliveries.
    • Give appropriate pricing to COD customers who are requesting this information.
    • May assist the customer with determining the proper mix and slump based on the type of project, and weather conditions.
    • May suggest enhancements such fibers, calcium, and non-chloride accelerators, or retarders that will aid in placement or finishing.
    • Field the “where is my truck” calls and provide and accurate time when the customer is expected to receive their delivery.
    • Make outbound calls to the customer in order to communicate any delays. Reschedule orders as necessary.

    RELATIONSHIPS WITH OTHER JOBS

    • Works closely with Dispatchers
    • Contributes to Team Effort by accomplishing related results as needed.
    • Performs other duties as assigned.

    Qualifications

    KNOWLEDGE, SKILLS & ABILITIES

    Required Education:  High School diploma/GED

    Required Work Experience:

    • Two (2) to three (3) years of experience working in a high-volume call centre.
    • Strong customer-service orientation.
    • Strong attention to detail
    • Ability to type
    • Knowledge or ability to learn the properties of concrete and the nature of enhancements that aid in placing or finishing. 

    Travel Requirements:  Negligible.  May be asked to support other Call Centers, based on business need.

    Computer and Software Skills:  Proficient in Google Mail 

    Competency Profile:

    • Knowledgeable with demonstrated good judgement.
    • Positive, can do, attitude.
    • Strong customer service orientation

    REQUIRED LANGUAGE: Ability to read, write and speak English. Bilingual (Spanish) preferred.

    LICENSE TO LEAD – OH&S COMPETENCIES

    • Implements OH&S Mission: Ensures alignment of OH&S activities arising from OpCo OH&S mission
    • Ensures adequate OH&S organization: Ensures relevant actions are taken so that OH&S requirements are met
    • Identifies Hazards & Control Risks: Actively manages risks by ensuring that all related control activities are implemented thoroughly
    • Manages Incidents: Drives committed and effective incident management

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